Terms and Conditions
Welcome to Endure Urgent Care (“Endure Urgent Care,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, https://endureurgentcare.com/ (the “Website”), including its content, features, online forms, scheduling links, artificial intelligence (“AI”) tools, chat functions, and other digital services.
By accessing or using this Website, you acknowledge that you have read and understand these Terms and agree to comply with applicable laws and regulations.
If you do not agree with these Terms, please discontinue use of the Website.
These Terms apply to the Website and do not replace any separate patient consent forms, financial agreements, telehealth consent forms, HIPAA notices, or other documents governing medical services provided by Endure Urgent Care.
Website Information Is Not Medical Advice
All information available on this Website, including text, images, videos, articles, blog posts, frequently asked questions, educational materials, automated responses, and AI-generated content, is provided for general educational and informational purposes only.
Website content is not intended to constitute professional medical advice, diagnosis, treatment, medical consultation, or a recommendation for any specific medical procedure or medication.
Although we strive to provide useful and accurate information, medical knowledge, treatment recommendations, and clinical guidelines change over time. Website content may be incomplete, outdated, or unsuitable for your individual circumstances.
You should not rely exclusively on information obtained from this Website when making decisions concerning your health.
Always seek advice from a qualified healthcare professional regarding medical conditions, symptoms, diagnoses, medications, or treatment options.
Never disregard professional medical advice or delay seeking medical attention because of information you have read on this Website or received through an automated tool.
Medical Emergencies
THIS WEBSITE IS NOT INTENDED FOR MEDICAL EMERGENCIES.
If you believe you or another person is experiencing a medical emergency, call 911 immediately or seek care at the nearest emergency department.
Potential medical emergencies include, but are not limited to:
- Chest pain or symptoms suggesting a heart attack.
- Severe difficulty breathing.
- Signs of stroke, including sudden weakness, facial drooping, or difficulty speaking.
- Uncontrolled bleeding.
- Loss of consciousness.
- Severe allergic reactions.
- Seizures or serious head injuries.
- Severe abdominal pain or other rapidly worsening symptoms.
- Thoughts of immediate self-harm or harming another person.
Do not use the Website, AI chatbot, contact forms, email, or online scheduling tools to request emergency assistance.
Endure Urgent Care does not guarantee immediate review of electronic communications.
Artificial Intelligence (AI) Chatbot and Automated Tools
Our Website may provide an AI-powered chatbot, virtual assistant, automated messaging service, or other AI-supported interactive features.
These technologies are intended to assist visitors with general questions, website navigation, publicly available practice information, and other informational functions supported by the particular tool.
AI Is Not a Healthcare Professional
The AI chatbot is an automated technology and is not a licensed physician, nurse, medical provider, or substitute for professional medical judgment.
Responses generated by AI do not constitute medical advice, diagnosis, treatment recommendations, prescriptions, or individualized clinical guidance.
Interactions with an AI chatbot do not, by themselves, establish a physician-patient relationship.
Accuracy and Limitations of AI Responses
AI systems may produce information that is inaccurate, incomplete, outdated, misleading, or inappropriate for a user’s individual circumstances.
AI-generated responses may misunderstand questions, overlook important context, or provide information that appears authoritative despite being incorrect.
Endure Urgent Care does not guarantee the accuracy, reliability, completeness, or medical suitability of AI-generated responses.
Users should independently verify important information and consult qualified healthcare professionals before making health-related decisions.
No Emergency Monitoring
The AI chatbot is not an emergency response system, medical monitoring service, or substitute for urgent medical evaluation.
It may not recognize dangerous symptoms, determine the severity of a medical condition, or appropriately identify when emergency treatment is required.
Do not rely on AI-generated responses to determine whether emergency care is necessary.
Personal and Medical Information
Unless a specific tool is expressly identified as a secure, authorized patient communication channel, users should not submit sensitive personal information or protected health information through the AI chatbot.
This includes medical histories, diagnoses, medications, laboratory results, insurance identification numbers, Social Security numbers, and financial account information.
Information voluntarily entered into an AI tool may be processed by third-party technology providers according to applicable agreements and privacy practices.
Please review our Privacy Policy for additional information.
AI Content and Human Review
Certain Website content or digital interactions may be created, assisted, summarized, or modified using AI technology.
AI-assisted content may not always undergo individualized clinical review before being displayed.
No representation is made that every AI-generated response has been reviewed or approved by a healthcare professional.
Availability and Modifications
We may modify, restrict, suspend, or discontinue AI functionality at any time.
We do not guarantee uninterrupted availability, error-free operation, or compatibility with every device or browser.
Responsibility for AI Use
You agree not to use AI-generated information as the sole basis for medical decisions or to delay obtaining appropriate medical care.
Nothing in this section limits rights or remedies that cannot lawfully be waived.
No Physician-Patient Relationship Through Website Use
Accessing this Website, reading its content, using an AI chatbot, submitting a contact form, or requesting an appointment does not, by itself, establish a physician-patient relationship.
A physician-patient relationship may arise through an appropriate clinical encounter or other circumstances recognized under applicable law.
Submitting a question or receiving an automated response does not guarantee that a healthcare provider has reviewed your information or agreed to provide treatment.
Appointments and Online Scheduling
The Website may provide links to online scheduling platforms, appointment request systems, or third-party patient services.
Appointment availability may change without notice.
Submitting an appointment request or using an online scheduling service does not guarantee that a particular provider, treatment, or service will be available.
Scheduling services may be subject to separate terms, privacy policies, and technical requirements established by the scheduling provider.
Patients are responsible for providing accurate contact information and following any instructions communicated by Endure Urgent Care.
For time-sensitive medical concerns, contact our office directly at (424) 353-0003. For emergencies, call 911.
Telehealth and Remote Medical Services
Where telehealth services are offered, they may be subject to additional consent requirements, provider availability, patient eligibility, and applicable federal and California laws.
Not all medical conditions can be appropriately evaluated or treated through telehealth.
A healthcare professional may determine that an in-person examination, diagnostic testing, referral, or emergency evaluation is necessary.
Use of Website information or AI tools does not constitute a telehealth consultation.
Separate telehealth consent and patient agreements govern actual telehealth services where applicable.
Medical Services, Insurance, and Pricing
Descriptions of services, procedures, treatments, insurance participation, and pricing are provided for general informational purposes.
Actual services and costs may depend on medical necessity, clinical evaluation, insurance eligibility, benefit limitations, deductibles, copayments, and other factors.
Insurance participation does not guarantee coverage or payment for a particular service.
Patients should verify coverage and financial responsibilities with their insurance providers and Endure Urgent Care.
Information on the Website does not supersede signed patient financial policies or other applicable agreements.
Contact Forms and Electronic Communications
The Website may allow visitors to submit inquiries using contact forms, email links, or other electronic communication tools.
Unless expressly identified as secure, these channels should not be used to transmit confidential medical information.
Electronic communications may be subject to technical failures, delays, unauthorized access, or other security risks.
Submission of a form does not guarantee an immediate response.
Users are responsible for ensuring that the contact information they provide is accurate.
SMS, Email, and Electronic Notifications
Where Endure Urgent Care offers text messaging, email reminders, appointment notifications, or other electronic communications, participation may be subject to separate consent and communication preferences.
Message and data rates may apply.
Communications sent through ordinary email or SMS may not be fully secure.
Marketing text messages, where used, require the consent and opt-out mechanisms applicable under federal and state law.
Consent to receive marketing communications is not a condition of receiving medical treatment.
Patients should contact our office to discuss available communication preferences.
Website Content, Images, and Illustrations
The Website may include medical illustrations, photographs, stock imagery, AI-generated images, videos, diagrams, and other visual materials.
Images may be used for illustrative purposes and may not depict actual patients, employees, providers, facilities, procedures, or expected treatment results unless expressly identified otherwise.
Medical illustrations may be simplified and should not be interpreted as complete anatomical or clinical representations.
Images and descriptions do not guarantee specific medical outcomes.
Intellectual Property
Unless otherwise stated, Website content, including text, graphics, logos, layout, design, photographs, videos, and other materials, is owned by Endure Urgent Care or used under applicable licenses.
Users may access and view Website materials for lawful personal, noncommercial purposes.
You may not reproduce, distribute, modify, sell, republish, or commercially exploit Website content without appropriate authorization, except as permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
Acceptable Website Use
Users agree not to:
- Attempt unauthorized access to Website systems, accounts, or data.
- Introduce malware, viruses, or harmful code.
- Interfere with Website security or functionality.
- Use automated systems to overload or disrupt the Website.
- Misrepresent identity or submit knowingly false information.
- Use forms or AI tools for harassment, spam, fraud, or unlawful activities.
- Attempt to obtain confidential information belonging to other users.
- Use Website materials in violation of intellectual property laws.
We may restrict access or take appropriate action when misuse is detected, subject to applicable law.
Third-Party Websites and Services
The Website may contain links to third-party scheduling systems, payment processors, patient portals, insurance resources, social media platforms, and other external services.
These services operate independently and may maintain their own terms, privacy policies, and security practices.
Endure Urgent Care does not control third-party websites and is not responsible for their independent content or practices.
Users should review applicable third-party policies before submitting information.
Disclaimer of Warranties
To the extent permitted by applicable law, the Website and its informational features are provided on an “as available” and “as is” basis.
We do not guarantee that the Website will always be uninterrupted, secure, error-free, or free from harmful technical components.
We make no guarantee that informational content, including AI-generated material, will be complete, accurate, current, or suitable for any particular purpose.
This disclaimer does not alter applicable legal duties concerning medical care, patient privacy, consumer protection, or other non-waivable obligations.
Limitation of Liability
To the extent permitted by applicable law, Endure Urgent Care and its authorized representatives are not responsible for losses resulting solely from unauthorized misuse of the Website, interruptions in Website availability, or reliance on general informational materials contrary to the medical disclaimers stated above.
Nothing in these Terms excludes or limits liability for professional negligence, medical malpractice, unlawful conduct, statutory violations, or other liabilities that cannot legally be excluded or limited.
Privacy and Data Protection
Use of the Website is also governed by our Privacy Policy.
Certain medical information may be protected by HIPAA, the California Confidentiality of Medical Information Act, and other applicable privacy laws.
The separate Notice of Privacy Practices explains applicable uses, disclosures, and patient rights concerning protected medical information.
Accessibility
Endure Urgent Care is committed to improving access to Website information for individuals with disabilities.
Please refer to our Accessibility Statement for information regarding accessibility efforts, known limitations, and how to request assistance.
Changes to These Terms
We may update these Terms to reflect changes in Website functionality, technology, business practices, or legal requirements.
Revisions will be posted with an updated effective or revision date.
Changes will apply prospectively as permitted by law and will not eliminate rights that have already accrued.
Governing Law
These Terms are governed by the applicable laws of the State of California and the United States, without overriding mandatory legal protections or applicable jurisdictional requirements.
Contact Information
For questions regarding these Terms & Conditions, contact:
Endure Urgent Care
4451 Sepulveda Blvd
Culver City, CA 90230
Phone: (424) 353-0003
Website: https://endureurgentcare.com/
Medical Emergency Notice: Do not use this contact information to report a life-threatening emergency. Call 911 immediately.